TERMS OS USE

Information, data and documents published on the www.nkistra.com website may not be reproduced, distributed or used in any way for commercial purposes without the express permission of NK ISTRA 1961 s.d.d. or in any way that may cause damage to the Club or any third party. Information, data and documents published on this website can only be used for the individual needs of users while respecting all copyright and proprietary rights and rights of third parties.



By using the content of this website, the user accepts:

- all risks arising from the use of this website,

- use the content of this website solely for personal use and at your own risk.


NK ISTRA 1961 s.d.d. completely disclaims all liability:

- which in any way may arise from, or is in any way related to the use of this website,

- for any actions of the user by using or abusing the content of this website,

- for any damages that may be caused to the user or any third party in connection with the use or misuse of the content of this website.


This website also contains documents, data, information as well as links to other websites created by third parties which, whenever possible, will be marked as such. NK ISTRA s.d.d. has no control over these documents, data, information or other websites at all and completely disclaims all liability, including, but not limited to, the accuracy, completeness and availability of content on websites created by third parties.

Websites www.nkistra.com used so-called cookies in order to provide the user with a service with complete functionalities and the highest quality content. Cookies represent a set of data generated by the website server and stored by the web browser on the user's disk in the form of a small text file.

The session cookie is placed on the computer of the user of the website www.nkistra.com only for the duration of his visit to this website, thus allowing the user to use the websites more efficiently www.nkistra.com and automatically expires when he closes his browser. In addition, websites www.nkistra.com track statistical attendance solely to obtain the necessary information about the attractiveness and performance of their pages on the market, while using a third-party service called Google Analytics. (shouldbe examined what uses the nkistra.com)

The user of www.nkistra.com can always independently regulate the receipt of cookies through the settings of his web browser. NK ISTRA s.d.d. excludes any liability for any loss of functionality and/or quality of the content of the website www.nkistra.com in all cases the regulation of the receipt of cookies by the user.

By using the www.nkistra.com website, users are deemed to be familiar with and agree to these terms of use at all times, including with the data processing and cookie-related options.

NK ISTRA s.d.d. undertakes to respect the anonymity and privacy of users of this website. NK ISTRA s.d.d. may collect personal data of users, such as name, address, telephone number or e-mail address only if the same user voluntarily submits. NK ISTRA s.d.d. will use this information solely for the purpose of better insight and understanding of individual needs and requirements of users, as well as developing the possibility of providing all services as well as possible. NK ISTRA s.d.d. undertakes not to make this information available to any third party without the express consent of the user.

NK ISTRA s.d.d. reserves the right to modify the content of this website and will not be liable for any possible consequences resulting from such changes.

NK ISTRA s.d.d. reserves the right to change these terms of use. Any change to these terms of use will be adequately and timely notified to users. Amendments to these terms of use take effect with the date of their publication on the www.nkistra.com.

TERMS OF BUSINESS

CONTACT DETAILS

NK Istra 1961 s.d.d.

Mate Balote 11

52100 Pula

OIB: 39939521507 | MBS: 040273440 “Trgovački sud u Pazinu”

IBAN HPB: HR 7123900011101285959

SWIFT: HPBZHR2X

shop@nkistra.com

TEL: +385 52 210 496

PAYMENT METHODS

You can make a payment on our Web shop in the following ways:

  • Payment by payment to account (payment details: NK Istra 1961 s.d.d., Mate Balote 11, 52100 Pula, IBAN HPB: HR 7123900011101285959).

  • Cards online via CorvusPay (Visa, Mastercard, Maestro, ...).

  • Paypal.
  • Cash on delivery.

CREDIT CARD PURCHASE SECURITY STATEMENT

Confidentiality of your information is protected and secured by using SSL encryption. Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

CorvusPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Corvus Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

CONVERSION STATEMENT

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

SECURITY OF ONLINE PAYMENTS

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet.

CorvusPay system ensures complete privacy of your credit card data and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard - the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.

All information collected by Corvus Pay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.

Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

PAYMENT: one-time payment to a transaction account or payment by card with the possibility of payment in installments via the Corvus Pay service
payment is made after registration in the program

        

TERMS OF DELIVERY

The ordered goods are delivered within 7-10 working days from receipt of the order (except for items where the time of delivery is specified differently).

The deadline for delivery outside Croatia is within 7-15 working days from the moment of sending the shipment, except in exceptional cases. 

Delivery times are subject to the Hrvatska Pošta service. The client will receive in his email a tracking number by which he can track the package.

If the goods are sent outside the EU and there is customs clearance, the cost of customs clearance is borne by the buyer.

REFUND AND COMPLAINT

Pursuant to Article 72. The Consumer Protection Act has the right, without giving reasons, to unilaterally terminate the contract within 14 days from the date of the handover of the item to the consumer.

In accordance with Article 79. Of the Consumer Protection Act, the consumer does not have the right to unilaterally terminate the contract in the event that the subject matter of the contract is a commodity that is made according to the consumer's specification or that is clearly adapted to the consumer.

In the form of the Information Form (Information form on the right to unilateral termination of the contract – Consumer Protection Act) link; (https://galileoss.hr/wp-content/uploads/2019/05/Informativni-obrazac-o-pravu-na-jednostrani-raskid-ugovora-Zakon-o-za%C5%A1titi-potro%C5%A1a%C4%8Da.pdf)on the right to unilateral termination of the sales contract, the rights and obligations of the Buyer are specified, as well as the rights and obligations of the Seller in case of exercising the right of the user to unilaterally terminate the purchase agreement.

Return or replacement of goods is possible if the item contains the original label, is not washed, or destroyed and is returned in the original bag. Substitution or return of personalized items such as jerseys with a label is not possible except in exceptional cases.

 If you unilaterally terminate this Agreement, we will refund the money we received from you for the purchased goods, without delay, and no later than 14 days from the day we received your decision to unilaterally terminate the contract, provided that the goods are returned to our address and viewed for possible damage. The refund will be made in the same way that you made the payment. 

The seller is liable for material defects if the product had a defect at the time of the risk transfer to the Buyer, regardless of whether it was known to him. The Seller is also liable for those material defects that after the transfer of the risk to the Buyer if they are due to the cause that existed before that. The seller is not responsible for a slight material defect.  

When complaining about a material defect in the product, the buyer should fill in the written complaint of the consumer and send it to the Seller within the legal deadline. 

The complaint will be considered valid if the product inspection determines that it corresponds to the conditions for complaint in accordance with the Law on Obligations and the Consumer Protection Act.

Complaints can be submitted through a written complaint to shop@nkistra.com

If it is a justified complaint of an item (damaged item), the cost of delivery of the return of the item and the cost of sending the replacement item is on Nk Istra 1961 s.d.d within Croatia, except in exceptional cases.

If it is a complaint of a replacement item, the cost of delivery and sending of the replacement item is borne by the customer. Before any return or replacement of the goods, please contact us via the official website of the shop@nkistra.com website.

RESOLVING CONSUMER DISPUTES

We will try to resolve any dispute peacefully – by mutual agreement. You can also use the mechanisms of out-of-court settlement of consumer disputes with the right to initiate out-of-court dispute resolution proceedings by submitting a report to the Court of Honor of the Croatian Chamber of Commerce, and/or by submitting a conciliation proposal to the Conciliation Centre at the Croatian Chamber of Commerce.

Customers may also alternatively resolve disputes through an online dispute resolution platform: 

http://ec.europa.eu/consumers/odr/